Questionnaire service

1. How do you rate the punctuality of the service technician on site?

1- very good

2 – good

3 – sufficient

4 – poor

2. How would you rate the preparation and the equipment of our service technician?

1 – very good

2 – good

3 – sufficient

4 – poor

3. How would you rate the professional competence of our service technician?

1 – very good

2 – good

3 – sufficient

4 – poor

4. Did the service technician do his job properly and was the problem (if there was any) solved?

5 – yes

3 – partially

1 – no

5. How would you rate the general appearance of our service technician?

1 – very good

2 – good

3 – sufficient

4 – poor

6. Did the service technician finish all his tasks within the allocated time frame?

Yes, the time was well calculated.

He/She was finished faster than expected.

The assignment took longer than expected.

7. Did the sum on the invoice match the cost estimate?

The cost estimate fit.

The invoice was lower than the cost estimate.

The invoice was higher than the cost estimate.

It was previously agreed on an overall price.

Invoice not yet received.

8. How do you rate the service report?

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Questionnaire